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We offer a range of coaching, training and consulting services. Bespoke workshops and coaching All programmes can be delivered as group training workshops (maximum 12 participants) or as one-to-one coaching. All elements are needs customised. The following is not a definitive list but offers an indication of what can be provided: Management development Self-management Developing team talent Confident leadership Advanced communication techniques Understanding others why other people are ‘difficult’ Advanced presentation skills Successful negotiating Influencing skills Report writing Writing in line with brand values Management and executive coaching Coaching in business improving the bottom line Life coaching how to set focused goals Language and behaviour profiling The key to effective communication is recognising and understanding how people differ. Motivational triggers can be identified from simple conversation, revealing an individual’s preferred working style. This fascinating workshop helps master influential language. Anyone who wants to be a charismatic leader will benefit from learning how to customise language for specific individuals and groups to trigger motivation and even change people’s minds. Brand auditing An organisation that promotes its values and beliefs must live them day-to-day, otherwise there is a likelihood they will meet with customer complaints. This process helps organisations map out a strategy, recommending and delivering training and coaching. The end result is consistent communication in every department throughout the company, delivering the right message to the outside world. Advanced communication techniques Words are not the only means of communication. Some research claims that 90 per cent of communication is at a level below conscious awareness. When you know what’s going on under the surface, you can build the skills to become a confident and effective communicator.
Self-management understand yourself first	Self-management skills allow the individual to choose or engineer the most appropriate attitude or focus with which to enter a situation. This is the process by which you lead yourself. Learn about your unique way of communicating Clarify and focus your thinking Develop a clear, confident style of communication Set clear outcomes for communication Learn to plan, organise and deliver effective messages face-to-face, on the phone and in writing Use feedback for constant improvement Develop your thinking skills, both strategic and systemic
Understanding other people	With relational skills, people have the ability to understand, motivate and communicate with others. With a full understanding of another person’s perception of the world, you can establish a rapport and guide that person to recognise other perspectives, problems or objectives. Such skills are essential to leadership and team building. Practise advanced questioning skills How to get specific information How to make sense of ambiguous language Develop active listening skills Interpret body language and other non-verbal communication Understand the dynamics of relationships at work Recognise people’s thinking patterns from the language they use Understand what motivates them Identify how they prefer to work Understand how they make decisions
Influencing skills	Learn to develop rapport with others both verbally and non-verbally Learn the language of leadership Create compelling messages for any audience Use persuasive language to motivate others Deal with difficult people and situations with ease Help others to clarify their thinking Learn how to apply these techniques in: Giving presentations Running meetings Writing reports Negotiating Problem-solving Interviewing Brainstorming Report writing
Advanced presentation skills	Replacing the fear of public speaking with confidence will enable the development of a personal style of presenting. People will remember the speaker for all the right reasons. Learning advanced communication skills and confidence-building approaches from Neuro Linguistic Programming (NLP), the client will develop strategies for delivering charismatic presentations. Skills include: Entering the optimum state of mind of confidence for delivering presentations Creating rapport within a group Communicating to different personality types within an audience Delivering a presentation that suits different learning styles within an audience Maximising your voice tone to engage people fully Using the presenting space through movement and posture to underpin your message Learning to plan, organise, write, edit and proof-read your material Creating coherent messages on Powerpoint and in handouts Handling questions
Effective negotiating skills	Negotiating skills include: Preparing for negotiation Determining your outcome Developing as many options as possible to achieve your outcome Defining upper and lower limits of ranges such as time, money or personnel Identifying potential areas of agreement Identifying issues to resolve and planning how to discuss them Determining your best alternative for an agreement Keeping an optimum mental statement for win/win solutions Practising thought strategies for seeking agreement The process Opening: establish rapport - get consensus for negotiation - establish the other party’s outcome Exchange: state areas of agreement - state issues to be resolved - probe other party’s outcomes in areas of disagreement - develop win/win outcomes - move to close Closing: summarise agreement - agree next steps - develop action plan
Confident leadership	These modules provide practical techniques for professionals who need to predict and influence behaviour to succeed. Elements include: Triggers that positively motivate people Working traits that describe: How people process information The environments people need to be productive How people respond to stress How to convince people How to use appropriate influencing language for maximum impact How to apply these tools to any communication context These skills will enable: A deeper level of rapport and effective communication Smooth implementation of organisational change
Managing Written Communication A one-day workshop One-to-one and groups
The Aim	To make managers aware of how their team’s written output fits in with the organisation’s brand language To take responsibility for editing their team’s writing in line with brand values, not editing to individual and idiosyncratic stylistic choices To give writers confidence that there are shared team values for communicating To provide explanations about language that managers can use to coach their teams to write in line with brand values Additional aims: The workshop is presented in language that fulfils brand values - providing an example of how such values can be communicated The course looks at conveying brand values in behavioural terms, as well as written skills. Delegates will become aware of their role in living the brand values through all channels - face-to-face, on the phone, in writing and online
What the workshop covers	The workshop covers all aspects of writing. Delegates will understand the principles of writing, not only as best practice but in conveying brand values. This valuable information they can pass on to their teams. Additional modules to help delegates: Provide verbal explanations as to why documents required editing, enabling team writers to recognise what is required and learn for future reference Recognise the best way of coaching individuals within their teams, if necessary
Planning to write	Techniques that produce a perfect document every time: Know how your team learns - and how to best coach them Essential questions to help people plan any document
Organising material	Mind maps ‘Coat hanger plans’ for complex documents Analysing the types of information in your documents
Writing	How to produce accurate, brief and clear documents that get results Avoid grammar pitfalls that weaken the brand voice Establish a house style for punctuation and spelling Getting the company ‘tone of voice’ right
Editing	Techniques that change a draft into a professional text: Using a computerised grammar check effectively Monitoring the brand voice Spotting and correcting ambiguities Avoiding a bureaucratic tone
Revising	How to proof-read professionally
Action plan	Delegates will plan how to put into practice what they have covered in the workshop
Follow-up	After three months, the workshop leader will liaise with delegates: To check they have put into practice the points in their action plans To ensure they understand all points covered in the seminar To answer any questions their teams have about brand language To provide coaching for any teams that need it